Support

Got Questions?

Everything you need to know about our bats, customization, shipping, and more. Can't find what you're looking for? Reach out directly.

Still need help? Help@Ufinit.com

General Questions

Ufinit bats are intended for competitive play and are USSSA Certified.
You can reach us at Help@Ufinit.com for questions, orders, or support.

Bat Info & Customization

Yes. Every Ufinit bat is custom made to order based on your selected specifications.
We offer Maple and Birch, both selected for performance, durability, and quality.
Maple is harder and denser for maximum pop and durability. Birch offers slightly more flexibility with a forgiving feel that breaks in over time.
Ufinit offers a wide range of lengths and drop weights to fit youth, high school, college, and adult players.
Yes. You can choose between cupped and non-cupped barrels depending on your balance preference.
Yes. Ufinit offers multiple color options, finishes, and two-tone or gradient designs.
Yes. You can engrave player names, numbers, nicknames, team names, or logos on most bats — at no extra charge.

Shipping & Delivery

Manufacturing typically takes up to 10 business days.
Once production is complete, shipping usually takes 3–5 business days within the U.S.
International shipping availability may vary. Customers are responsible for any customs fees, duties, or delays.
Team orders may ship together or in multiple boxes depending on the size of the order.
Contact Help@Ufinit.com within 48 hours of delivery with photos so we can assist with the carrier.
Yes — we offer free shipping on all U.S. orders of $200 or more.

Warranty, Returns & Replacements

All Ufinit bats include a 30-day limited warranty starting the day you receive your bat.
No. Ufinit does not offer monetary refunds. Approved warranty claims are replacement-only.
Breakage under normal gameplay within 30 days that shows no signs of excessive or intentional damage.
No. Replacement bats do not restart or extend the original warranty period.
Once production has started, orders cannot be changed or canceled due to the custom nature of the product.

Team Orders & Bulk Purchases

Yes. Ufinit offers team orders with bulk pricing for teams, programs, and organizations.
Teams submit a request, receive a custom quote, approve specs, and production begins. Visit our Team Orders page to get started.

Ufinit Athlete Program

The Ufinit Partner Athlete Program is an exclusive opportunity for driven athletes to represent the Ufinit brand, earn commission, gain exposure, and grow their personal brand alongside us.
Athletes receive a unique referral link or discount code. You earn commission on qualified sales generated through your link or code. U-Infinite Members unlock additional perks.
Applications are reviewed based on playing level, character and brand alignment, content quality, engagement, and long-term potential.
The Partner Athlete Program is performance-based. Advancement to higher tiers and sponsorship opportunities may occur based on results and brand alignment.
Visit our Athlete Program page for full details and to apply.

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