Support

Got Questions?

Everything you need to know about our bats, customization, shipping, and more. Can't find what you're looking for? Reach out directly.

Still need help? Help@Ufinit.com

General Questions

Are Ufinit bats game legal?
Ufinit bats are intended for competitive play and are USSSA Compliant.
What size bat do I need?
Take our Bat Fit Quiz — six quick questions and we'll match you with the right model, length, barrel, and wood for your swing. It takes about 60 seconds and finishing it unlocks $5 off your first bat.
How can I contact Ufinit?
You can reach us at Help@Ufinit.com for questions, orders, or support.

Bat Info & Customization

Are Ufinit bats custom made?
Yes. Every Ufinit bat is custom made to order based on your selected specifications.
What wood types do you offer?
We offer Maple and Birch, both selected for performance, durability, and quality.
What's the difference between Maple and Birch bats?
Maple is harder and denser for maximum pop and durability. Birch offers slightly more flexibility with a forgiving feel that breaks in over time.
What bat lengths and weights are available?
Ufinit offers a wide range of lengths and drop weights to fit youth, high school, college, and adult players.
Do you offer cupped and non-cupped bats?
Yes. You can choose between cupped and non-cupped barrels depending on your balance preference.
Can I customize the color and finish?
Yes. Ufinit offers multiple color options, finishes, and two-tone or gradient designs.
Do you offer engraving?
Yes. You can engrave player names, numbers, nicknames, team names, or logos on most bats — at no extra charge.

Shipping & Delivery

How long does it take to make my bat?
Manufacturing typically takes up to 10 business days.
How long does shipping take?
Once production is complete, shipping usually takes 3–5 business days within the U.S.
Do you ship internationally?
International shipping availability may vary. Customers are responsible for any customs fees, duties, or delays.
Will team orders ship together?
Team orders may ship together or in multiple boxes depending on the size of the order.
What if my bat arrives damaged?
Contact Help@Ufinit.com within 48 hours of delivery with photos so we can assist with the carrier.
Do you offer free shipping?
Yes — we offer free shipping on all U.S. orders of $200 or more.

Warranty, Returns & Replacements

What is your warranty policy?
All Ufinit bats include a 30-day limited warranty starting the day you receive your bat.
Do you offer refunds?
No. Ufinit does not offer monetary refunds. Approved warranty claims are replacement-only.
What qualifies for a warranty replacement?
Breakage under normal gameplay within 30 days that shows no signs of excessive or intentional damage.
Do warranty replacements reset the 30-day warranty?
No. Replacement bats do not restart or extend the original warranty period.
Can I cancel or change my order after placing it?
Once production has started, orders cannot be changed or canceled due to the custom nature of the product.

Team Orders & Bulk Purchases

Do you offer team or bulk orders?
Yes. Ufinit offers team orders with volume pricing for teams, programs, and organizations — and every team order includes a free fungo or training bat of your choice.
How do team orders work?
Teams submit a request, receive a custom quote within 48 hours, approve specs, and production begins. Visit our Team Orders page to see your savings and get started.

Ufinit Athlete Program

What is the Ufinit Partner Athlete Program?
The Ufinit Partner Athlete Program is an exclusive opportunity for driven athletes to represent the Ufinit brand, earn commission, gain exposure, and grow their personal brand alongside us.
How do athletes earn money?
Athletes receive a unique referral link or discount code. You earn commission on qualified sales generated through your link or code. U-Infinite Members unlock additional perks.
How are Ufinit athletes selected?
Applications are reviewed based on playing level, character and brand alignment, content quality, engagement, and long-term potential.
Is this a sponsorship?
The Partner Athlete Program is performance-based. Advancement to higher tiers and sponsorship opportunities may occur based on results and brand alignment.
Where do I find more info?
Visit our Athlete Program page for full details and to apply.
No questions match your search. Try a different keyword, or email us at Help@Ufinit.com — we're happy to help.

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