Refund policy

Ufinit Warranty & Replacement Policy

At Ufinit, we stand behind the quality and craftsmanship of our bats. Every bat is hand-crafted to order in Arizona, and we take pride in delivering a product built for performance and durability. Please review our warranty and replacement policy carefully.

Warranty Coverage

Every Ufinit bat includes a 30-day limited warranty, beginning the day you receive your bat.

You may also upgrade to a 60-day limited warranty for $29.99, selected in the Bat Customizer at the time of your order. The 60-day warranty carries the exact same terms and coverage as the standard warranty — it simply doubles the coverage window.

The warranty upgrade must be purchased with the bat. It cannot be added after your order ships.

Both warranties cover manufacturer defects and breakage that occurs during normal, intended use.

Warranty Claims & Inspection Process

If your bat breaks within your warranty window, you must:

  1. Contact us at Help@Ufinit.com within your coverage window (30 or 60 days from delivery, depending on your purchase)
  2. Include your order number
  3. Provide clear photos of:
    • The full bat
    • The area where the bat broke
    • Any additional angles we request for inspection

Once received, our team will inspect the images to determine eligibility. We will respond as quickly as possible with a decision.

Approval Criteria

A replacement will be approved only if the damage:

  • Occurred during normal gameplay
  • Shows no signs of excessive use
  • Shows no intentional damage, abuse, or misuse

Examples of non-covered damage include, but are not limited to:

  • Intentional damage or alterations to the bat
  • Damage from hitting non-baseball objects
  • Excessive wear beyond normal play
  • Use in conditions or leagues not intended for wood bats
  • Damage caused by improper storage, moisture, or extreme temperature

Ufinit reserves the right to deny any claim that shows signs of excessive force, misuse, or intentional damage.

Replacements Only — No Refunds

Ufinit does not offer monetary refunds on bats.

  • Approved claims receive a one-time replacement bat
  • Replacements will match the original bat specifications
  • Warranty replacements do not reset or extend your original coverage window
  • Replacement bats are produced on our standard build timeline (10–21 business days). Rush build is available on replacements for $29.99 if you need it sooner.

Custom Product Disclaimer

All Ufinit bats are custom-made to your specifications, which means:

  • All sales are final
  • No refunds, returns, or exchanges are offered for buyer's remorse, incorrect sizing, or preference changes
  • Wood is a natural material and varies billet to billet. Weight is a target, not a guarantee — every bat is weighed and hand-inspected before it ships to get as close to your requested drop as the wood allows. Minor variation in weight, grain, and color is normal and is not considered a defect.

If you need help choosing a size before you order, take our Bat Fit Quiz or email us — we would much rather help you get it right the first time.

Order Changes & Cancellations

Because production begins shortly after your order is placed, changes and cancellations are only possible before your bat enters production.

  • Contact Help@Ufinit.com as soon as possible if you need to change or cancel an order
  • Once production has begun, the order cannot be changed, canceled, or refunded

Damaged In Transit

If your bat arrives damaged from shipping, contact Help@Ufinit.com within 7 days of delivery with photos of the bat and the packaging. Shipping damage is handled separately from the warranty and will be resolved with a replacement.

Contact

For warranty questions or to submit a claim, please contact:

Help@Ufinit.com

Our team will respond as quickly as possible to assist you.

By purchasing a Ufinit bat, you acknowledge and agree to this warranty and replacement policy.