Shipping policy
Ufinit Shipping Policy
At Ufinit, every bat is hand-crafted to order in Arizona. Please review our shipping policy below to understand build times, delivery expectations, and important shipping details.
Build Time
All Ufinit bats are custom-made to order, so your bat is built after you place it — not pulled off a shelf.
- Standard build: 10–21 business days
- Rush build (+$29.99): 7–10 business days — your bat moves to the front of the production queue
Build time begins once your order is placed and payment is confirmed. During peak season and high-volume periods, standard build times may run toward the longer end of the range. Rush build orders are prioritized regardless of queue length.
Build time does not include shipping time. See below.
Shipping Time
Once your bat is finished, it ships within 1–2 business days and typically arrives in 3–5 business days depending on your location in the United States.
To estimate your total delivery window, add your build time and your shipping time together.
| Build | + Shipping | = Typical total | |
|---|---|---|---|
| Standard | 10–21 business days | 3–5 business days | ~13–26 business days |
| Rush | 7–10 business days | 3–5 business days | ~10–15 business days |
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or holidays.
Shipping Rates
Shipping is calculated at checkout based on your delivery address and selected service.
Free shipping is offered on select promotions and through our Bat Fit Quiz. Any active offer will be applied at checkout.
Shipping Confirmation & Tracking
Once your order ships, you will receive:
- A shipping confirmation email
- A tracking number to monitor delivery progress
Tracking updates are provided by the carrier and may take up to 24 hours to activate after you receive the email.
Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error, email Help@Ufinit.com immediately — we can usually correct an address before the bat ships, but not after.
Ufinit is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Packages marked as delivered by the carrier but not received
- Re-routing or re-shipping fees resulting from address errors
Lost or Damaged Packages
If your package arrives damaged or appears lost:
- Contact Help@Ufinit.com within 7 days of delivery (or of the expected delivery date, if the package never arrived)
- Include your order number and photos of the shipping box and the bat
- Ufinit will work with the carrier to investigate and, where applicable, file a claim
Shipping damage is handled separately from our warranty. See our Warranty & Replacement Policy for coverage on breakage during play.
Ufinit is not responsible for delays or losses caused by the shipping carrier, but we will assist in resolving them.
International Shipping
International shipping availability varies. Where offered, customers are responsible for:
- All customs fees, duties, and import taxes
- Any delays caused by customs processing
These charges are set by your country and are not included in the shipping cost paid at checkout.
Contact
For shipping questions or concerns, contact us at:
Help@Ufinit.com
By placing an order with Ufinit, you agree to this shipping policy and acknowledge the outlined build and delivery timelines.